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OPEN SKIES MANAGEMENT SERVICES LTD

Privacy Policy

Effective Date: 23.03.2025

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1. Introduction
Open Skies Management Services Ltd (OSMS) values the privacy of its Users and is committed to protecting their personal information. This Privacy Policy outlines the types of personal information OSMS collects, how it is used, shared, and protected, as well as the rights of Users regarding their information. By accessing the OSMS website and utilizing its services, Users provide their explicit and informed consent to the processing of their personal information as described in this policy.

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2. Definitions

  • Personal Information: Information that identifies or can be used to identify an individual, including but not limited to names, contact details, financial information, demographic information, and any other identifiers associated with a User.

  • User: Any individual who visits the OSMS website or engages with its services, including clients, prospective clients, and website visitors.

  • Processing: Any operations or activities performed on personal information, including collection, storage, modification, retrieval, sharing, or destruction.

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3. Responsible Party
OSMS is designated as the responsible party for the collection and processing of Users' personal information. The contact details for OSMS are as follows:

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4. What Personal Information Is Collected
OSMS may collect the following categories of personal information from Users:

  • Identification Information: Name, date of birth, gender, nationality.

  • Contact Information: Email address, physical address, phone number, and location data.

  • Financial Information: Bank account details, financial history, investment details, and tax identifiers.

  • Professional Information: Employment details, company registration numbers, and VAT numbers.

  • User Preferences: Information related to user preferences, survey responses, and feedback.

The provision of personal information is voluntary; however, failure to provide certain information may limit OSMS's ability to deliver services or fulfill legal obligations.

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5. Purpose of Collection and Processing
OSMS will collect and process personal information for specific, lawful purposes, including:

  • To enter into and perform contracts for services requested by Users.

  • To comply with legal and regulatory obligations.

  • To communicate with Users regarding their accounts, services, and updates.

  • To conduct necessary risk assessments and compliance checks.

  • To tailor communications and marketing efforts to User preferences, where consent has been obtained.

  • To improve service delivery and user experience through feedback and analytics.

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6. Collection Directly From User
OSMS is committed to collecting personal information directly from Users whenever possible. This can occur through:

  • Online registration forms for services.

  • Inquiries made via email or phone.

  • Participation in surveys or feedback requests.

  • Cookies and similar technologies that gather technical information about website use, for analytical purposes.

OSMS may also collect information from public records or third-party sources, provided that Users have given consent for such collection.

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7. Cookies
Cookies are small text files stored on a User's device by the web server. OSMS may use cookies for the following purposes:

  • To enhance User experience by remembering preferences and settings.

  • To analyze website traffic and usage patterns for continuous improvement.

  • To distinguish Users and deliver personalized content.

Users can manage their cookie preferences through their web browser settings. However, disabling cookies may limit some functionalities of the OSMS website.

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8. General Conditions for Processing Personal Information
OSMS will process personal information in compliance with applicable laws and regulations. Key principles include:

  • Processing personal information in a fair, transparent manner.

  • Ensuring that the collection and use of personal information are adequate and relevant to the specified purposes.

  • Implementing measures to maintain data accuracy and integrity.

  • Limiting retention to as long as necessary to fulfill the purposes for which the information was collected.

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9. Disclosure and Sharing of Personal Information
OSMS may share personal information with third parties in the following contexts:

  • Regulatory authorities and governmental agencies to comply with legal obligations.

  • Third-party service providers engaged to assist with operational functions or service delivery, requiring access to personal information to perform their services.

  • In circumstances where OSMS may transfer information as part of a business transaction, merger, or acquisition.

OSMS will not sell or rent personal information to any third party without the User's explicit consent.

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10. User Rights
Users have certain rights regarding their personal information, including:

  • The right to access their personal information held by OSMS.

  • The right to correct any inaccuracies in their personal information.

  • The right to object to the processing of their personal data under certain circumstances.

  • The right to withdraw consent where processing is based on consent.

  • The right to lodge a complaint with relevant data protection authorities if they believe their rights have been infringed.

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11. Further Processing
OSMS shall not process a User’s personal information for any purposes not stated in this Privacy Policy unless:

  • The User has given their explicit consent for such further processing.

  • The further processing is necessary for the performance of a contract to which the User is a party, or to take steps at the request of the User prior to entering into a contract.

  • The further processing is necessary for compliance with a legal obligation.

  • The further processing is compatible with the original purpose for which the personal information was collected, provided that the User's rights and interests are not adversely affected.

If OSMS intends to process personal information for purposes not previously specified, it shall notify the User in advance and obtain consent where necessary.

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12. Accuracy, Correctness, and Completeness of Personal Information
OSMS is committed to ensuring that personal information is accurate, complete, and up-to-date. Users are encouraged to inform OSMS of any changes to their personal information. OSMS will take reasonable steps to verify the accuracy of personal information before processing it and will make corrections as necessary upon request.

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13. Security Safeguards
OSMS implements a range of technical and organizational measures to protect personal information against unauthorized access, loss, destruction, and alteration. These measures include:

  • Data encryption and secure storage.

  • Access controls to ensure that only authorized personnel have access to personal information.

  • Regular security assessments and risk management reviews.

  • Staff training on data protection and privacy policies.

In the event of a data breach, OSMS will take appropriate measures to mitigate any potential harm and will notify affected Users and relevant authorities as required by law.

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14. Notification of Breaches
In the event that personal information is compromised due to a security breach, OSMS will promptly notify affected Users, providing them with sufficient information to take protective measures and understanding potential consequences. Notifications will be made via email or other suitable means as deemed appropriate.

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15. Decisions Based on Personal Information Processed
If OSMS makes automated decisions based on Users' personal information, including profiling, Users will have the right to contest the decision and request human intervention. OSMS will retain records of such decisions and their rationale for a reasonable period to allow Users the opportunity to access this information.

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16. Linked Third Party Websites
The OSMS website may contain links to third-party websites that are not operated or controlled by OSMS. This Privacy Policy does not apply to those third parties, and OSMS is not responsible for their privacy practices or the content of their websites. Users are encouraged to review the privacy policies of those third-party sites before providing personal information.

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17. Direct Marketing
With User consent, OSMS may use personal information for direct marketing purposes to promote services that may be of interest. Users have the right to opt out of receiving marketing communications at any time, either at the time of information collection or through each subsequent communication. Users can opt-out by following the unsubscribe instructions provided or by contacting OSMS directly at support@openskies.co.

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18. Children’s Personal Information
OSMS does not knowingly collect personal information from individuals under the age of 18. If a parent or guardian becomes aware that their child has provided personal information without consent, they should contact OSMS to request deletion of the information.

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19. Cross-Border Transfers of Personal Information
OSMS may transfer personal information to countries outside of the User's country of residence for purposes described in this Privacy Policy. Such transfers will occur only where adequate protections for personal information are in place, including ensuring that the receiving party is bound by appropriate data protection regulations.

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20. Retention of Information
OSMS will retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law. When personal information is no longer needed, OSMS will securely delete or destroy it.

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21. Returning, Destroying, or Deleting Personal Information
Upon request, or when OSMS is no longer authorized to retain personal information, OSMS will ensure that personal information is either securely destroyed or deleted, or will return the information to the User if requested.

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22. Consent
By providing personal information to OSMS, Users consent to the processing of their information in accordance with this Privacy Policy. Users acknowledge that they have read and understood the terms and conditions outlined herein.

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23. Lodging an Objection
Users may object to the processing of their personal information on reasonable grounds by submitting a written objection to OSMS's Information Officer. OSMS will assess such objections in accordance with applicable data protection laws.

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24. Choice of Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Mauritius. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the Mauritius courts.

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25. Amendment of this Privacy Policy
OSMS reserves the right to change, update, or amend this Privacy Policy at any time. Any revisions will be effective upon posting on the OSMS website, and Users are encouraged to review this Privacy Policy periodically for any updates or changes. Continued use of the website and services following any modifications to the Privacy Policy will constitute the User's acceptance of those changes.

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26. Contact Information
For further information regarding this Privacy Policy or any inquiries related to the processing of personal information, Users may contact OSMS using the following details:

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